Consulting-Portal IT Service Management Consultants

ITSM Whitepapers and Articles

Interested in the latest ITSM developments? Explore our articles and whitepapers.

Recent ITSM Articles and Whitepapers

July 16, 2010

ITSM Watch Article: Putting the 'Service' Back Into IT Service Management - Part I - By David Mainville, CEO, Consulting-Portal

ITSM Watch Article: Putting the 'Service' Back Into IT Service Management - Part II - By David Mainville, CEO, Consulting-Portal

June 4, 2010

ITSM Watch Article: 7 Simple Rules for Designing a Process By David Mainville, CEO, Consulting-Portal

 

May 12, 2010

ServiceSphere ITSM Weekly Podcast featuring David Mainville, listen to the podcast

 

April 28, 2010

ITSM Watch Article: The Cynical Side of ITSM - Why the Backlash? By David Mainville, CEO, Consulting-Portal

 

February 2010

5th Annual ITSM Industry Survey Results White paper by David Mainville & Sarah Wilbore

 

July 16, 2009

Killing the Goose: The Commercialization of ITIL by David Mainville, CEO, Consulting-Portal
(from ITSMWatch.com)

 

May 22, 2009

Understanding and Maximizing Your ITSM Investment by David Mainville, CEO, Consulting-Portal
(from ITSMWatch.com)

 

March 12 , 2009

Fourth Annual ITSM Survey Finds 71% of Organizations Do Not Have Defined, Implemented and Enforced ITSM Governance

Read the 2008 Industry Survey white paper

 

June 10-12, 2008

Wall Street & Technology interviews Consulting-Portal's co-founder David Mainville at the SIFMA Technology Management Conference.

Watch David Mainville speak about the value of IT service management

 

Popular ITSM Whitepapers

Maximizing Your Investment in IT Service Management

About the 2008 ITSM Industry Survey

Driving IT Cost Reduction (SIFMA 2008 presentation)

About the 2007 ITSM Industry Survey

About the 2006 ITSM Industry Survey

About the 2005 ITSM Industry Survey

How to Enable Business Alignment Using ITIL

Necessary Frameworks for IT Governance