ITSM Podcasts and Webinars
Stay current with the latest ITSM research from thought leaders in the industry.
ITSM Podcasts
Visit The Portal: our monthly ITSM podcast series
5th Annual ITSM Survey Results Webinar
The State of ITSM Implementations in North America
Join David Mainville's webinar for a review of Consulting-Portal's 5th annual ITSM Industry Survey. For the last 5 years Consulting-Portal has been conducting an annual survey on the state of ITSM organizations across North America. David Also discusses the top 5 ITSM trends for 2010. Read the Survey Whitepaper
ITOptimizer On-Demand Webinar Series
Putting the Service Back into Service Management
Join David Mainville, Consulting-Portal’s CEO and a 30 year customer service veteran, for a lively discussion on how to make service a cornerstone of your ITSM program.
An Introduction to ITSM Process Assessments
Join David Mainville, CEO of Consulting-Portal, as he covers the basics on how to conduct an IT Service Management process assessment using ITOptimizer.
ITSM in the Cloud: A Change in the Weather
David takes a look at how Software as a Service and Cloud Computing are impacting organizations from an IT Service Management perspective.
Driving Value From Your ITSM Program Through Effective Governance
Join David Mainville for a discussion on practical techniques for designing and implementing an ITSM governance program.
The Commercialization of ITIL: Lessons Learned
Join us for an interactive Webinar to hear David Mainville, CEO and co-founder of Consulting-Portal, elaborate on his just-published article “Killing the Golden Goose: The Commercialization of ITIL.” (Link to ITSMWatch Article)
Process Design Simplified: Using ITOptimizer to Support ISO and CobiT Initiatives
David Mainville, CEO of Consulting-Portal, will demonstrate how ITOptimizer can be used to support ISO or CobiT initiatives, including audits.
Process Design Simplified: The Importance of Defining Data and Tool Requirements
David Mainville, CEO of Consulting-Portal, will demonstrate, the importance of defining data and tool requirements before implementing a service management tool. He will then take you through an in-depth approach for simplifying and accelerating process design, using ITOptimizer.
Process Design Simplified: Accelerate Your Process Design
Join David Mainville, CEO of Consulting-Portal where he will take you through an in-depth approach for simplifying and accelerating process design, using ITOptimizer.
Process Design Simplified: Launching Your Own Process Design Project
In this installment of Process Design Simplified David Mainville will discuss how to leverage ITOptimizer to launch and run an ITSM Process Design Project.
Process Design Simplified - Identifying Process Gaps
In this installment of Process Design Simplified David will discuss and demonstrate techniques for identifying deficiencies in your processes and will discuss strategies for closing the gaps.
Process Design Simplified: Elements of Effective Process Design
David Mainville, CEO of Consulting-Portal, will demonstrate the elements of effective IT Service Management process design using ITOptimizer.
Popular ITSM Webinars
December 17, 2009
Join Citrix and Consulting-Portal as David Mainville, CEO and co-founder of Consulting-Portal, elaborates on his just-published article “Killing the Golden Goose: The Commercialization of ITIL.”
The Commercialization of ITIL: Lessons Learned
September 3, 2009
Consulting-Portal and Service-now.com present the third in a series of webinars that illustrate how to rapidly define and translate technical requirements. We demonstrate how easy it is to model and configure processes within Service-now.com.
Translating Service Catalog and Service Request Processes into Technical Requirements
June 18, 2009
Consulting-Portal and Service-now.com present the second in a series of webinars that illustrate how to rapidly define and translate technical requirements. We demonstrate how easy it is to model and configure processes within Service-now.com.
Translating Change Management Processes into Technical Requirements
April 16, 2009
Consulting-Portal and Service-now.com illustrate how to rapidly define and translate technical requirements. We also demonstrate how easy it is to model and change processes within Service-now.com.
Translating ITIL Processes into Technical Requirements
March 12, 2009
Fourth Annual ITSM Survey Finds 71% of Organizations Do Not Have Defined, Implemented and Enforced ITSM Governance
Assess, Design & Measure: Establishing a Framework for Continual Service Improvement
Explore Our ITSM Services and Products
To find out more about Consulting-Portal's experienced, proven IT consultants, go to our About Consulting-Portal page.
To learn about our practical, tactical ITSM consulting services, go to our ITSM Consulting Services page.
For information about our ITIL, IT governance and ISO 20000 training services, go to our ITSM Training section.
To assess, design and implement IT service management processes on your own (without hiring a consultant), explore our do-it yourself ITSM toolkit.