ITSM News and Resources

Leading-Edge ITSM Research and Resources That Help You Create Streamlined, Efficient IT Service Management Processes

Learn about creating streamlined IT processes and stay up-to-date on the latest ITSM research with our leading-edge ITSM resources.

 

ITSM News and Events

July 12, 2010

On July 12th Consulting-Portal hosted its 6th IT Optimization Group (ITOG) user conference. The ITOG is a community of IT Professionals who are passionate about IT Service Management.

David Mainville - Disruptive ITSM Technologies

Marcia Mitchell - Designing and Implementing a Services Schema at Staples

Mel Gregorio - Implementing IT Governance at Ontario Lottery Corporation

Przemek Tomczak - Governance and the Smart Metering Initiative for the Ontario Power Grid

 

July 16, 2010

ITSM Watch Article: Putting the 'Service' Back Into IT Service Management - Part I - By David Mainville, CEO, Consulting-Portal

 

June 4, 2010

ITSM Watch Article: 7 Simple Rules for Designing a Process By David Mainville, CEO, Consulting-Portal

 

May 12, 2010

ServiceSphere ITSM Weekly Podcast featuring David Mainville, listen to the podcast

 

April 28, 2010

ITSM Watch Article: The Cynical Side of ITSM - Why the Backlash? By David Mainville, CEO, Consulting-Portal

  

February 2010

5th Annual ITSM Industry Survey(PDF) White paper by David Mainville

 

September 15, 2009

Press Release: ITOptimizer Enterprise Edition Now Includes Free IT Service Management Training

View Press Release

 

September 3, 2009

Consulting-Portal and Service-now.com present the third in a series of webinars that illustrate how to rapidly define and translate technical requirements. We demonstrate how easy it is to model and configure processes within Service-now.com.

View Webinar

 

July 16, 2009

ITSM Watch Article: Killing the Goose: The Commercialization of ITIL by David Mainville, CEO, Consulting-Portal

 

July 7, 2009

ITOptimizer New Release Further Simplifies Service Management Process Design

View Press Release

 

May 22, 2009

ITSM Watch Article: Understanding and Maximizing Your ITSM Investment by David Mainville, CEO, Consulting-Portal

 

March 12 , 2009

Fourth Annual ITSM Survey Finds 71% of Organizations Do Not Have Defined, Implemented and Enforced ITSM Governance

Read the 2008 Industry Survey press release

Read the 2008 Industry Survey white paper

Watch the 2008 ITSM Survey Results Webinar

 

February 8, 2009

Consulting-Portal launches "The Portal," its monthly ITSM podcast series

Visit The Portal-Your IT Service Management Gateway

 

 

 

 

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To assess, design and implement IT service management processes on your own (without hiring a consultant), explore our do-it yourself ITSM toolkit.

 
 
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