ITSM News and Resources
Leading-Edge ITSM Research and Resources That Help You Create Streamlined, Efficient IT Service Management Processes
Learn about creating streamlined IT processes and stay up-to-date on the latest ITSM research with our leading-edge ITSM resources.
ITSM News and Events
February 2010
5th Annual ITSM Industry Survey White paper by David Mainville & Sarah Wilbore
September 15, 2009
Press Release: ITOptimizer Enterprise Edition Now Includes Free IT Service Management Training
September 3, 2009
Consulting-Portal and Service-now.com present the third in a series of webinars that illustrate how to rapidly define and translate technical requirements. We demonstrate how easy it is to model and configure processes within Service-now.com.
July 16, 2009
Killing the Goose: The Commercialization of ITIL by David Mainville, CEO, Consulting-Portal
July 7, 2009
ITOptimizer New Release Further Simplifies Service Management Process Design
June 18, 2009
Consulting-Portal and Service-now.com present the second in a series of webinars that illustrate how to rapidly define and translate technical requirements. We demonstrate how easy it is to model and configure processes within Service-now.com.
May 22, 2009
Understanding and Maximizing Your ITSM Investment by David Mainville, CEO, Consulting-Portal
April 16, 2009
Consulting-Portal and Service-now.com illustrate how to rapidly define and translate technical requirements. We also demonstrate how easy it is to model and change processes within Service-now.com.
March 12 , 2009
Fourth Annual ITSM Survey Finds 71% of Organizations Do Not Have Defined, Implemented and Enforced ITSM Governance
Read the 2008 Industry Survey press release
Read the 2008 Industry Survey white paper
Watch the 2008 ITSM Survey Results Webinar
February 8, 2009
Consulting-Portal launches "The Portal," its monthly ITSM podcast series
Visit The Portal-Your IT Service Management Gateway
Explore Our ITSM Services and Products
To find out more about Consulting-Portal's experienced, proven IT consultants, go to our About Consulting-Portal page.
To learn about our practical, tactical ITSM consulting services, go to our ITSM Consulting Services page.
For information about our ITIL, IT governance and ISO 20000 training services, go to our ITSM Training section.
To assess, design and implement IT service management processes on your own (without hiring a consultant), explore our do-it yourself ITSM toolkit.