ITSM Podcasts and Webinars
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Stay current with the latest ITSM research from thought leaders in the industry.
ITSM Podcasts
Visit The Portal: our monthly ITSM podcast series
5th Annual ITSM Survey Results Webinar
The State of ITSM Implementations in North America
Join David Mainville's webinar for a review of Consulting-Portal's 5th annual ITSM Industry Survey. For the last 5 years Consulting-Portal has been conducting an annual survey on the state of ITSM organizations across North America. David Also discusses the top 5 ITSM trends for 2010. Read the Survey Whitepaper
ITOptimizer On-Demand Webinar Series
Putting the Service Back into Service Management
Join David Mainville, Consulting-Portal’s CEO and a 30 year customer service veteran, for a lively discussion on how to make service a cornerstone of your ITSM program.
An Introduction to ITSM Process Assessments
Join David Mainville, CEO of Consulting-Portal, as he covers the basics on how to conduct an IT Service Management process assessment using ITOptimizer.
ITSM in the Cloud: A Change in the Weather
David takes a look at how Software as a Service and Cloud Computing are impacting organizations from an IT Service Management perspective.
Driving Value From Your ITSM Program Through Effective Governance
Join David Mainville for a discussion on practical techniques for designing and implementing an ITSM governance program.
The Commercialization of ITIL: Lessons Learned
Join us for an interactive Webinar to hear David Mainville, CEO and co-founder of Consulting-Portal, elaborate on his just-published article “Killing the Golden Goose: The Commercialization of ITIL.” (Link to ITSMWatch Article)
Process Design Simplified: Using ITOptimizer to Support ISO and CobiT Initiatives
David Mainville, CEO of Consulting-Portal, will demonstrate how ITOptimizer can be used to support ISO or CobiT initiatives, including audits.
Process Design Simplified: The Importance of Defining Data and Tool Requirements
David Mainville, CEO of Consulting-Portal, will demonstrate, the importance of defining data and tool requirements before implementing a service management tool. He will then take you through an in-depth approach for simplifying and accelerating process design, using ITOptimizer.
Popular ITSM Webinars
December 17, 2009
Join Citrix and Consulting-Portal as David Mainville, CEO and co-founder of Consulting-Portal, elaborates on his just-published article “Killing the Golden Goose: The Commercialization of ITIL.”
The Commercialization of ITIL: Lessons Learned
September 3, 2009
Consulting-Portal and Service-now.com present the third in a series of webinars that illustrate how to rapidly define and translate technical requirements. We demonstrate how easy it is to model and configure processes within Service-now.com.
Translating Service Catalog and Service Request Processes into Technical Requirements
March 12, 2009
Fourth Annual ITSM Survey Finds 71% of Organizations Do Not Have Defined, Implemented and Enforced ITSM Governance
Assess, Design & Measure: Establishing a Framework for Continual Service Improvement